What Experts Think of Us: Ara Damansara Medical Centre (ADMC)

Equipment Onboarded: 

    • ECOFRIJ Double Door Pharmaceutical Refrigerator, 1006L
    • ECOFRIZ Combi Biomedical Refrigerator Freezer

Real Time Monitoring System Onboarded: 

ThermoGuard 

    • 2 ThermoGuard Sensor for ECOFRIJ Double Door Pharmaceutical Refrigerator
    • 1 ThermoGuard Sensor for ECOFRIZ Combi Biomedical Refrigerator Freezer

Installation Site: 

    • OPD Pharmacy (ECOFRIZ COMBI with ThermoGuard)
    • Pharmacy Store, ADMC (ECOFRIJ Double Door with ThermoGuard)

Installation Year: 2024 


We recently worked with Ara Damansara Medical Centre (ADMC) in Selangor, Malaysia, to strengthen their cold chain infrastructure for critical pharmaceuticals. ADMC is a modern, multi-specialty hospital under the Ramsay Sime Darby Health Care group, offering services across cardiology, orthopaedics, neurology, and general surgery. Known for combining advanced medical technology with a patient-centred approach, ADMC consistently delivers personalised care in a safe and supportive environment.

With increasing demand for temperature-sensitive medicines and vaccines, ADMC’s pharmacy team needed a more robust and reliable cold storage solution. Their decision to upgrade was driven by a commitment to patient safety, compliance, and operational efficiency.

1. Can you describe the role of your organization?

Ara Damansara Medical Centre is a comprehensive healthcare provider, offering specialised treatments alongside general medical services. As part of the Ramsay Sime Darby Health Care group, ADMC blends cutting-edge medical technologies with compassionate care, ensuring high-quality treatment and patient satisfaction across multiple disciplines.

2. What challenges were you facing before upgrading?

Previously, the pharmacy relied on cold storage units from lesser-known brands. While functional, these units raised concerns about long-term reliability and service support. More critically, they lacked integrated real-time alert systems, meaning staff were not notified immediately if temperatures strayed from the safe range. This increased the risk of compromised medicines and posed a significant compliance challenge.

3. Which product did you choose and why?

In 2024, ADMC upgraded its facilities with the ECOFRIJ Double Door Pharmaceutical Refrigerator (1006L) and the ECOFRIZ Combi Biomedical Refrigerator Freezer, both integrated with ThermoGuard sensors for continuous monitoring. The decision was influenced by ECOFRIJ’s strong brand reputation, proven reliability, and the assurance of responsive technical support. The pharmacy also valued FC-BIOS’s commitment to yearly refresher training, which ensures staff remain confident and prepared.

4. What features stood out most after installation?

The new units have delivered consistent, reliable performance. Key highlights include:

  • Stable temperature control that ensures medicines and vaccines remain safe 24/7.

  • Real-time SMS alerts via ThermoGuard, which notify staff immediately of any deviation.

  • Trusted brand recognition, giving the procurement team confidence in their choice.

  • Responsive local support, providing peace of mind should issues arise in the future.

 


5. How has the new solution impacted your daily operations?

Since installation, the pharmacy team has reported greater confidence in product safety and improved compliance with regulatory requirements. The integration of ThermoGuard has reduced the risk of unnoticed excursions, enabling swift interventions when necessary. Overall, the solution has strengthened ADMC’s cold chain reliability, ensuring patients consistently receive safe, effective medicines.

6. What do you value most in this partnership?

Beyond equipment performance, ADMC values the trust, service, and training provided by FC-BIOS. The brand’s reputation as one of the top cold chain providers, combined with fast service and ongoing staff training, has built a reliable partnership that extends beyond the initial installation.

7. How satisfied are you with the product?

FC-BIOS is among the top for cold chain. The service is fast, the brand is trusted, and the system just works. We’re confident in our decision, and we’ll continue to consider FC-BIOS for future needs.

8. Would you recommend this solution to others?

Based on our positive experience, ADMC strongly recommends ECOFRIJ solutions to other healthcare providers. The combination of advanced monitoring, reliable performance, and trusted service makes it a dependable choice for any medical institution prioritizing patient safety and compliance.

 

At FC-BIOS, we deliver high-quality and top-notch pharmaceutical refrigerators, biomedical freezer , as well as cold chain monitoring solutions designed to meet the highest standards of healthcare. Backed by expert technical support and continuous training, our products ensure reliability from installation to daily use. Our sales and support team are highly trained product experts with scientific backgrounds and industry experience. 

Contact us now for consultation as our trained team of professionals is ready to help you through the process from start to finish.