High quality and service are what we live by and our skilled and experienced sales team always works hard to offer the best solutions for lab equipment and supplies. Our ordering system and deliveries can be tailored to meet specific requirements, i.e. custom package, blanket orders, and bulk purchasing. When a solution isn’t readily available for a customer’s new project or venture, our steadfast team works tenaciously to find a solution that will make their job easier, and together, we innovate the entire industry in Malaysia.

Everything we do is focused on you, the customer. Our internal processes and supply chain management are designed to be highly efficient and effective at every stage, from customer interaction and customer care through to order management and fulfilment. Becoming the key lab equipment supplier in Malaysia is only part of our journey — seeing customers to their goals with dedicated customer service and training completes the picture.

We can also involve customers in trials of new products, and use their first-hand knowledge to ensure that together, we come up with the most effective solution. Product training is readily available to customers so that personnel know exactly how to use their scientific lab equipment. Our technical & application support team have regular product training sessions directly with the manufacturers to ensure they can offer product knowledge and technical competence at all times.

Getting the right lab equipment to ensure you get the right results can be difficult and it’s sometimes confusing when there is a wide range of choice. We can help you get the right product. We are actively organizing webinar and technical workshop to spread awareness and latest product technology.

We love treating you as our loyal client. Our customer loyalty program is the easiest way to earn rewards and you’ll become part of our all-important customer. Get a gift on your birthday, member offers, new product sneak peeks and invites to exclusive events. For every 1000 points you earn, we’ll reward you with RM10 worth to spend, which you can use to redeem a gift or voucher.

We believe we’re all in this together. Our partnerships with universities and other organizations — some new, some decades-long — make us and our industries stronger. We have established excellent long-term relationships with many high-quality scientific manufacturers’ worldwide, which has enabled FC-BIOS to become the most trusted lab equipment supplier in Malaysia.