What Experts Think of Us: INBIOSIS, Universiti Kebangsaan Malaysia
Equipment Onboarded: ECOFRIZ Biomedical Freezer Duo Chamber, Independent Control, -20°C, 518L
Installation Site: Genomic Lab, INBIOSIS
Installation Year: 2024
We recently visited INBIOSIS, Universiti Kebangsaan Malaysia (UKM), to learn how our equipment supports their research and daily operations. INBIOSIS is a renowned research centre dedicated to advancing the understanding of biological systems through cutting-edge technology and computational biology. Their work spans from studying genes and proteins to uncovering complex mechanisms that drive health, sustainability, and life sciences innovation.
As part of their mission, INBIOSIS provides world-class research facilities, fosters collaboration with global partners, and contributes to the training of future scientists. Recently, they made the decision to upgrade their critical cold storage infrastructure to ensure that their valuable samples remain protected and their workflows uninterrupted.
1. Can you describe the role of your organization?
INBIOSIS at Universiti Kebangsaan Malaysia (UKM) is a pioneering research centre dedicated to systems biology. By combining advanced technologies with computational tools, the centre explores genes, proteins, and other biological markers to better understand complex living systems. Beyond research, INBIOSIS also serves as an educational hub and collaborates with local and international partners to advance discoveries in health, biotechnology, and sustainability.
2. What challenges were you facing before upgrading?
For years, the team relied on older -20°C freezers from another brand. But instead of serving as reliable storage, these units became a source of constant worry. Frequent breakdowns led to expensive repairs, unstable temperature control jeopardised sensitive samples, and the limited storage capacity no longer matched the lab’s growing needs. The research demanded better, and the scientists at INBIOSIS knew it was time for change.
3. Which product did you choose and why?
In 2024, INBIOSIS turned to the ECOFRIZ Biomedical Freezer (Duo Chamber, Independent Control, -20°C, 518L) for their Genomic Laboratory. The decision was driven by three key factors: the freezer’s superior storage capacity, its promise of reliable performance, and the reassurance of responsive local support. For a facility managing critical genomic samples, these were non-negotiables.
4. What features stood out most after installation?
The ECOFRIZ freezer quickly proved its value. It maintained stable temperatures without fluctuation, protecting the integrity of precious research samples. The user-friendly design and clear documentation allowed the team to set it up with ease. And when a minor setup issue arose, ECOFRIZ’s technical support resolved it within just 24 hours, which is a testament to their commitment and reliability.
5. How has the new solution impacted your daily operations?
The difference has been transformative. The freezer’s reliability has restored confidence in cold storage, freeing researchers from the stress of monitoring unstable equipment. With increased capacity, the Genomic Lab can now handle more samples, supporting the expansion of research projects. Fewer breakdowns and lower repair costs mean more time and resources can be dedicated to advancing science rather than fixing machines.
6. What do you value most in this partnership?
For INBIOSIS, it’s not just about the equipment — it’s about the support and trust behind it. The quick response to technical needs and the assurance that help is always close by have made FC-BIOS a reliable partner in their mission.
7. How satisfied are you with the product?
We had issues with our old freezer—unstable temperature and costly repairs. ECOFRIZ solved these with better storage, stable performance, and quick local support. A minor setup issue was fixed within a day. We’re happy with the product and would choose it again.
8. Would you recommend this solution to others?
Based on our experience, we see ECOFRIZ as a solution worth recommending to other research institutions. Their successful transition showcases how dependable equipment, paired with strong local support, can make a lasting difference in critical research environments.
At FC-BIOS, we deliver high-quality and top-notch biomedical freezer that aligns perfectly with your research needs. In addition, FC-BIOS is renowned for offering exceptional service and technical support. Our sales and support team are highly trained product experts with scientific backgrounds and industry experience.
Contact us now for consultation as our trained team of professionals is ready to help you through the process from start to finish.