What Experts Think of Us: KPJ Tawakkal

Equipment Onboarded: ECOFRIJ Double Door Pharmaceutical Refrigerator, 1006L (x2)

Installation Site: 

    • Outpatient Pharmacy Department

    • Pharmacy Store

Installation Year: 2024

We recently collaborated with KPJ Tawakkal Specialist Hospital in Kuala Lumpur to modernize their pharmaceutical cold storage infrastructure. As one of Malaysia’s leading private hospitals, KPJ Tawakkal offers comprehensive services across specialties such as orthopaedics, dermatology, haematology, neurology, paediatric surgery, and radiology. Known for internationally recognized standards of care, the hospital continues to prioritise reliable technology to support patient safety.

The pharmacy department faced challenges with aging refrigerators, some of which had been in service for more than a decade. With growing storage needs and the demand for consistent reliability, the team sought to replace outdated units with high-performance equipment that could provide long-term assurance.

1. Can you describe the role of your organization?

KPJ Tawakkal Specialist Hospital is a premier healthcare facility in Kuala Lumpur, Malaysia’s capital city. As part of the KPJ Healthcare group, the hospital delivers advanced medical care across multiple specialties, supported by modern infrastructure and experienced medical teams.

2. What challenges were you facing before upgrading?

The pharmacy’s older refrigerators had exceeded their recommended lifespan, making them unreliable for critical medicine storage. Additionally, the team needed larger, two-door units to accommodate increasing stock volumes while fitting efficiently into existing pharmacy spaces.

3. Which product did you choose and why?

In 2024, KPJ Tawakkal installed two ECOFRIJ Double Door Pharmaceutical Refrigerators (1006L) — one for the outpatient pharmacy and one for the pharmacy store. The decision was supported by an eight-year relationship with FC-BIOS, beginning with Tempguard data loggers and alert systems. The hospital valued the brand’s proven reliability, responsive service, and consistent after-sales support, which made ECOFRIJ the natural choice.

4. What features stood out most after installation?

The new refrigerators provided several clear advantages:

  • Optimized Internal Space: Efficient design maximized usable storage, eliminating “dead space.”

  • Stable Performance: Units maintained consistent temperatures without false alarms.

  • Comprehensive Documentation: Delivery Orders, Calibration Certificates, Purchase Orders, Invoices, and manuals were all provided in both digital and hard copy formats.

  • Smooth Setup: FC-BIOS engineers ensured proper calibration and verified system performance during installation.

 


5. How has the new solution impacted your daily operations?

The pharmacy department has experienced greater peace of mind knowing our medicines are stored safely and efficiently. The transition eliminated concerns over unreliable equipment and provided more space to manage increasing inventory. Most importantly, the refrigerators have run smoothly without downtime, strengthening confidence in day-to-day operations.

6. What do you value most in this partnership?

For KPJ Tawakkal, the value lies not just in the equipment but in the long-standing relationship with FC-BIOS. With nearly a decade of positive experience, from cold chain monitoring solutions to biomedical refrigeration, the pharmacy team continues to trust FC-BIOS for reliable technology and responsive support.

7. How satisfied are you with the product?

We’ve had a positive experience with FC-BIOS for nearly a decade, first with data loggers, now with fridges. The support team is helpful, knowledgeable, and responsive. Our units have performed well with no downtime, and installation was smooth. It’s a brand we can trust.

8. Would you recommend this solution to others?

Based on our long-standing partnership and the success of our latest installations, KPJ Tawakkal Specialist Hospital strongly recommends ECOFRIJ solutions to other healthcare providers seeking long-term reliability, efficient service, and trusted support.

 

At FC-BIOS, we deliver high-quality and top-notch pharmaceutical refrigerators designed to meet the highest standards of healthcare. Backed by expert technical support and continuous training, our products ensure reliability from installation to daily use. Our sales and support team are highly trained product experts with scientific backgrounds and industry experience. 

Contact us now for consultation as our trained team of professionals is ready to help you through the process from start to finish.